Terms of Purchase for HEYDUDC

Welcome to HEYDUDC. These Terms of Purchase govern your purchase of products from our website (heydudc.com). By placing an order with us, you agree to comply with these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

When you place an order on our website, you submit an offer to purchase the selected products under these terms. We reserve the right to accept or decline your order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraud.
Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, detailing your order number, items purchased, total amount, and shipping information. This email serves as proof of your purchase.

2. Pricing and Payment

All product prices on our website are displayed in USD (United States Dollars) and include any applicable taxes, unless otherwise stated.
We accept major credit cards, debit cards, and other secure payment methods as indicated on our checkout page. Payments are processed through third-party payment providers, and we do not store your full payment details on our servers.
By providing payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate.

3. Shipping and Delivery

Processing Time: Orders are typically processed and shipped within 1–3 business days from the date of order confirmation.
Delivery Time: Once shipped, delivery is estimated to take 6–12 business days, regardless of the destination. This timeline applies to both domestic and international deliveries.
Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
Tracking Information: A tracking number will be provided via email once your order has been shipped, allowing you to monitor the delivery status of your package.
Delivery Responsibility: We are not liable for delays caused by factors beyond our control, such as customs processing, natural disasters, or carrier disruptions. It is your responsibility to provide accurate shipping information; we are not responsible for orders delivered to incorrect addresses provided by you.

4. Returns and Refunds

Return Period: You may return any unused, unworn, and undamaged products (with original packaging and tags intact) within 60 days of the delivery date for a full refund.
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item.
Refund Processing: Once we receive and inspect the returned item (to confirm it meets the return conditions), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase.
Exceptions: Customized products or items marked as “final sale” are not eligible for return or refund, unless they are defective or damaged upon delivery.

5. Product Availability and Changes

Product availability is subject to change without notice. In the event that a product you ordered becomes unavailable after your order is placed, we will notify you via email and issue a full refund for the unavailable item.
We reserve the right to modify product details, including specifications, colors, and designs, at any time. Such changes will not affect orders already confirmed.

6. Limitation of Liability

HEYDUDC shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to loss of use, loss of profits, or delays in delivery beyond our control.
Our total liability for any claim related to your order shall not exceed the total amount paid for the products in question.

7. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry as promptly as possible.