Refund Policy for HEYDUDC

At HEYDUDC, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund on products purchased through our website (heydudc.com). Please review this policy carefully to understand your rights and options.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Return Period: The product(s) must be returned within 60 days from the date of delivery. Any requests received after this period will not be processed.
  • Condition of Products: The product(s) must be in their original, unused, and undamaged condition. This includes:
  • Original packaging, tags, and labels intact.
  • No signs of wear, tear, or alteration (e.g., scuffs on shoes, modified soles).
  • All accessories (if applicable) included with the product (e.g., shoe boxes, dust bags).
  • Proof of Purchase: You must provide a valid order number or receipt as proof of purchase.

2. Non-Refundable Items

The following items are not eligible for a refund, unless they are defective or damaged upon delivery:

  • Customized or personalized products (e.g., shoes with custom engravings or designs).
  • Items marked as “final sale” or “clearance” (clearly indicated on the product page at the time of purchase).
  • Products that have been used, worn, or damaged due to improper use or neglect.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Service: Email our team at [email protected] with your order number, the reason for the refund, and photos of the product (if it is defective or damaged). We will respond within 1-2 business days with a return authorization (RA) number and detailed return instructions.
  2. Return the Product: Ship the product(s) back to the address provided in the return instructions, along with the RA number clearly marked on the package. You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item (in which case we will reimburse your shipping costs upon receipt of proof of postage).
  3. Inspection: Once we receive your returned item(s), our team will inspect them to verify they meet the eligibility criteria. This process typically takes 2-3 business days.
  4. Refund Approval: If your return is approved, we will process the refund within 5-10 business days from the date of inspection. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that your bank or payment provider may take additional time to reflect the refund in your account (usually 3-5 business days, depending on their policies).

4. Refund Amount

  • For eligible returns, you will receive a full refund of the purchase price (in USD, as all transactions are processed in USD).
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., shipping the wrong item or a defective product).

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the refund process outlined above and place a new order for the desired item. We do not offer direct exchanges to ensure efficient processing.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of delivery. Include your order number and clear photos of the damage or defect. We will arrange for a replacement (if available) or a full refund, including return shipping costs.

7. Contact Us

If you have any questions about our refund policy, please contact our customer service team at:

Email: [email protected]

We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.