Shipping Policy for HEYDUDC

Thank you for choosing HEYDUDC for your footwear needs. This Shipping Policy outlines the details of our order processing, delivery timelines, and related services to help you understand how your purchases will reach you.

1. Order Processing

Processing Time: All orders are processed within 1–3 business days after payment confirmation. This includes verifying your order details, preparing the products, and arranging for shipment.
Order Verification: In some cases, we may contact you via email (using the address provided during checkout) to confirm details such as shipping address or payment information, which could slightly extend the processing time. Please ensure your contact information is accurate to avoid delays.

2. Shipping Destinations and Costs

Global Delivery: We offer shipping to all countries and regions worldwide. No matter where you are located, you can enjoy our footwear products.
Free Shipping: We provide complimentary shipping on all orders, with no minimum purchase requirement. There are no hidden fees for shipping—what you see at checkout is the final price.

3. Delivery Timelines

Estimated Delivery Time: Once your order has been shipped, the estimated delivery time is 6–12 business days from the date of shipment. This timeline applies uniformly to both domestic and international deliveries.
Factors Affecting Delivery: While we strive to meet these timelines, delivery may be delayed due to circumstances beyond our control, such as:
Customs clearance procedures (for international shipments).
Public holidays, natural disasters, or extreme weather conditions.
Carrier-related issues (e.g., logistics disruptions, incorrect address provided by the customer).
Express Shipping: At this time, we do not offer expedited or express shipping options. All orders are shipped via our standard shipping service with the 6–12 business day delivery window.

4. Shipping Tracking

Tracking Information: Once your order is shipped, we will send a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.
Tracking Updates: Tracking information may take 1–2 business days to become active after your order is shipped, depending on the carrier’s processing time.

5. Shipping Address

Accuracy of Address: It is your responsibility to provide a complete and accurate shipping address during checkout. We are not liable for orders delivered to incorrect or incomplete addresses.
Address Changes: If you need to modify your shipping address, please contact our customer service team at [email protected] within 24 hours of placing your order. We cannot guarantee address changes after this period, as your order may have already been processed for shipment.

6. Customs and Duties (International Shipments)

Import Taxes and Duties: For international shipments, your order may be subject to import taxes, duties, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Customs Clearance: We are not responsible for delays caused by customs clearance procedures. Recipients may be required to provide additional information to customs authorities to facilitate delivery.

7. Undelivered Packages

Failed Delivery: If a package is returned to us due to an incorrect address, unclaimed delivery, or other reasons beyond our control, we will contact you to arrange for re-shipment. A re-shipment fee may apply, unless the issue was caused by our error.
Refunds for Undelivered Items: If a package is confirmed as undeliverable and cannot be re-shipped, we will issue a full refund (including the product price) to the original payment method.

8. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at:

Email: [email protected]

We will assist you in tracking your order or resolving any shipping-related issues promptly.